As Technical Product Owner, you must understand the vision of the product and communicate it to the team. You will manage a group of highly talented developers to maximize cycles and measure success while simultaneously interacting with stakeholders on a regular basis.

Help.com strives to optimize the customer service experience. With our streamlined interface and all-in-one platform, you can say goodbye to long waits and uninformed agents. Seamless integrations, specialized live chat/helpdesk components, and an easy-to-use workspace are all key features of the Help.com platform. The only thing we’re missing is you!

Required Duties & Skills for a Technical Product Owner
  • Work with our Engineering leadership to communicate the technical roadmap, vision, and strategic value for initiatives
  • Translate technical requirements into useful user stories for the team
  • Clearly articulate acceptable criteria for each user story
  • Own, groom, and prioritize backlog(s)
  • Document new features for implementation and release notes
  • Troubleshoot issues with the Senior Management team
  • Answer questions, provide clarification, and maintain a workplace with minimal obstacles for developers
  • Possess team-building skills and collaborate with all levels of the organization (internally and externally)
Qualifications and Experience for a Technical Product Owner
  • 2+ years of relevant experience in roles such as Product Owner or Project Manager for a technical product
  • Must understand the business value of engineering decisions and how they affect the sales, margin, and life cycle of the product
  • Experience with Agile software development (particularly SCRUM and JIRA)
  • Working knowledge of modern web development and API-centric architecture
  • Comfortable with writing queries and SQL
  • Certified Scrum Product Owner (CSPO), Certified Scrum Master (CSM) and/or other Agile/Scrum certifications a plus
Nice-to-Have Skills for a Technical Product Owner
  • Prior experience launching a new product for a startup
  • Familiarity with JavaScript/Node.js
  • Experience deploying micro-services via Google and Amazon Cloud

 

 

Apply Now

or tell a friend via