Here is what Pat says about Help.com.
Most companies tend to lure you in with benefits that are just enough to make you feel like a human being, and a promise of being an amazing place to work because they really care about “culture”. We all know the song and dance, but hey, we got bills to pay right? In reality, you quickly end up with a project manager that has no idea what you do for a living. You’ll then likely spend so much time envisioning their head on fire that you occasionally almost stop them mid sentence to ask them why they’re not concerned about it. Working at help.com couldn’t be anything further from that reality.
I can’t remember a single conversation where I envisioned someone’s head on fire while they were talking! In addition, you get to work with really smart people that are near the top of their respective niches, but aren’t assholes about it. Every day is an amazing chance to learn something new and play.
Eric S -Backend Developer
Working at help.com, as far as tech companies go, is probably as close to the metal as you are going to get. No one is here for themselves, which is rare at a start-up company. Additionally we’ve built a culture around point blank honesty – There are no office politics or double speak. The people at help.com say what they mean and mean what they say. We admit our mistakes, and help each other grow from them. Of course that usually leads a lot of smart people building some pretty amazing software to solve a wide range of problems in rather creative ways. But I think the thing that I like the most has been the unwillingness to take shortcuts, which is also rare at a start-up company. If you’re an engineer, you would be mistaken to pass up help.com.
Chris B – Technical Product Owner
The most honest feedback I can give about Help, is that I have never worked with a more friendly, open minded, skilled, or knowledgeable group of people than I have since coming to work at Help.com. This allows the imagination to be endless with possibilities. We are not blocked by ability or enthusiasm. But I think the thing that I like the most has been the unwillingness to take shortcuts, which is also rare at a start-up company. If you’re an engineer, you would be mistaken to pass up help.com.
Darin S – Backend Developer
The old adage is true; “They don’t make ‘em like they used to.” It’s truly hard to find excellent companies today, even in large tech firms where, despite the outward “perks”, it’s easy to get treated as a number. This company embodies the creativity, atmosphere and expertise as the companies from the exciting dot-com Boom. In my years of experience, this is the best, most talented, easiest to work with team I’ve found. The company really cares about its employees, and it shows! I absolutely call Help.com my dream job, and there is no grass that’s greener for me.
Eric Hofs – Frontend Developer
I’ve never had the opportunity to walk in the door and learn so much while also being able to make big contributions. We’re receptive to new ideas and we work by consensus instead of by hierarchy. We set high standards for ourselves to make Help.com the kind of company we want to work at: we sit down to lunch together, we don’t bullshit each other, and we all learn from each other. We get excited about sharing our hobbies and interests and we get enough time to invest in them with the kind of work/life balance other companies talk about and don’t provide. Help.com is the kind of company I say I work ‘with’ instead of ‘for’. In my years of experience, this is the best, most talented, easiest to work with team I’ve found. The company really cares about its employees, and it shows! I absolutely call Help.com my dream job, and there is no grass that’s greener for me.
Are you on a quest to obsessively learn, experiment, and provide powerful infrastructure solutions? As a Site Reliability Engineer, you’ll be partnered with Help.com’s infrastructure team. SREs work side by side with the CTO, developers, and fellow SREs to build, maintain, scale, and monitor the Help.com platform.
Are you the kind of person that’s always analyzing the user experience? Do you enjoy conducting user-based research, interpreting data, and bringing everything together to create satisfying sitemaps and positive customer journeys? If this sounds like your speed, then you could be Help.com’s next UX Product Designer.
We’re looking for our next visionary. As Technical Product Owner, you should be a stellar communicator who can help build roadmaps that will take our team and software to the next level. Product Owners will own and groom backlogs, document new feature implementations, and collaborate with all levels of the organization.