Employee Testimonials

Here is what Pat says about Help.com.

Most companies tend to lure you in with benefits that are just enough to make you feel like a human being, and a promise of being an amazing place to work because they really care about “culture”. We all know the song and dance, but hey, we got bills to pay right? In reality, you quickly end up with a project manager that has no idea what you do for a living. You’ll then likely spend so much time envisioning their head on fire that you occasionally almost stop them mid sentence to ask them why they’re not concerned about it. Working at help.com couldn’t be anything further from that reality.

I can’t remember a single conversation where I envisioned someone’s head on fire while they were talking! In addition, you get to work with really smart people that are near the top of their respective niches, but aren’t assholes about it. Every day is an amazing chance to learn something new and play.

Eric S -Backend Developer

Working at help.com, as far as tech companies go, is probably as close to the metal as you are going to get. No one is here for themselves, which is rare at a start-up company. Additionally we’ve built a culture around point blank honesty – There are no office politics or double speak. The people at help.com say what they mean and mean what they say. We admit our mistakes, and help each other grow from them. Of course that usually leads a lot of smart people building some pretty amazing software to solve a wide range of problems in rather creative ways. But I think the thing that I like the most has been the unwillingness to take shortcuts, which is also rare at a start-up company. If you’re an engineer, you would be mistaken to pass up help.com. 

Chris B – Technical Product Owner

The most honest feedback I can give about Help, is that I have never worked with a more friendly, open minded, skilled, or knowledgeable group of people than I have since coming to work at Help.com. This allows the imagination to be endless with possibilities. We are not blocked by ability or enthusiasm. But I think the thing that I like the most has been the unwillingness to take shortcuts, which is also rare at a start-up company. If you’re an engineer, you would be mistaken to pass up help.com. 

Darin S – Backend Developer

The old adage is true; “They don’t make ‘em like they used to.”  It’s truly hard to find excellent companies today, even in large tech firms where, despite the outward “perks”, it’s easy to get treated as a number.  This company embodies the creativity, atmosphere and expertise as the companies from the exciting dot-com Boom. In my years of experience, this is the best, most talented, easiest to work with team I’ve found.  The company really cares about its employees, and it shows! I absolutely call Help.com my dream job, and there is no grass that’s greener for me.

Eric Hofs – Frontend Developer

I’ve never had the opportunity to walk in the door and learn so much while also being able to make big contributions. We’re receptive to new ideas and we work by consensus instead of by hierarchy. We set high standards for ourselves to make Help.com the kind of company we want to work at: we sit down to lunch together, we don’t bullshit each other, and we all learn from each other. We get excited about sharing our hobbies and interests and we get enough time to invest in them with the kind of work/life balance other companies talk about and don’t provide. Help.com is the kind of company I say I work ‘with’ instead of ‘for’. In my years of experience, this is the best, most talented, easiest to work with team I’ve found.  The company really cares about its employees, and it shows! I absolutely call Help.com my dream job, and there is no grass that’s greener for me.

Jobs

Open Positions


Ready to join the squad? Check out our open positions and apply for the one that best matches your skill set.

Site Reliability Engineer (SRE)

Are you on a quest to obsessively learn, experiment, and provide powerful infrastructure solutions? As a Site Reliability Engineer, you’ll be partnered with Help.com’s infrastructure team. SREs work side by side with the CTO, developers, and fellow SREs to build, maintain, scale, and monitor the Help.com platform.

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React Native Mobile Developer

Are you React Native expert who loves coding gorgeous, user-friendly interfaces from mockup designs and wire-framing? If so, Help.com is looking for you. Our React Native Mobile Developer position not only requires passion for UX design but extensive experience with React/React Native and at least 3 years with frontend JavaScript development.

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UX Product Designer

Are you the kind of person that’s always analyzing the user experience? Do you enjoy conducting user-based research, interpreting data, and bringing everything together to create satisfying sitemaps and positive customer journeys? If this sounds like your speed, then you could be Help.com’s next UX Product Designer.

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Technical Product Owner

We’re looking for our next visionary. As Technical Product Owner, you should be a stellar communicator who can help build roadmaps that will take our team and software to the next level. Product Owners will own and groom backlogs, document new feature implementations, and collaborate with all levels of the organization.

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Software Engineer (Backend – Node.js)

Help.com is looking for a highly skilled backend developer who specializes in Node.js and JavaScript. Our Node.js Backend Engineer will help us build out our API-driven microservices architecture while simultaneously adapting to the ongoing changes and directional shifts of a startup. Having three or more years experience developing modern stacks, frameworks, and/or technologies will set you apart from the rest.

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Senior Software Engineer (Backend – Node.js)

Node.js experts with a minimum of 10 years professional experience developing modern stacks and technologies are encouraged to apply to our Senior Software Engineer position. The ideal candidate is not only active in the open source community, but is deeply familiar with JavaScript, has API design experience, and displays a strong understanding of systems involving real-time interactions.

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Quality Assurance Engineer

If you like finding bugs, automating tests, writing JavaScript, and have a strong attention to detail, this position might be right for you. At Help.com, our Quality Assurance positions require 2 years of experience. With an expert QA on board, we’d like to harness your knowledge in areas such as JavaScript, automated testing, Selenium, and cross-browser testing.

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Software Front-end Engineer (React.js)

Passionate about UX?  Have more than years working in JavaScript?   As a Software Front-end Engineer you’ll be tasked with translation of designs, wireframes, and mockups into highly composable code.   Webpack, Redux, ES6, Flow, & Jest experience is a huge win.

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