WANTED: SITE RELIABILITY ENGINEER

By Raquel Guarino

Without DevOps at Help.com, I’d be out of job. That’s what Pat Webster, Help.com’s Senior DevOps Engineer, explained to me midway through our conversation about what the DevOps team is looking for in its next Site Reliability Engineer (SRE).

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A DAY IN THE LIFE OF A HELP.COM SCRUM MASTER

MEET MATTHEW JACKSON.

He’s our key integrations guy, backend engineer, and Help.com’s appointed Scrum Master. Matthew connects the dots and helps the rest of the team stay on the same page. Needless to say, it’s easier to get things done when he’s around.

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HELP.COM’S INFRASTRUCTURE

Here’s what makes our platform so special.

Automation Friendly
We’re a small team, so we rely heavily on automation. From code generation to syntax enforcement and a complete suite of CI/CD processes, thinking about automation is how we work. In addition, we use testing frameworks like Tap, Jest, Sinon, Enzyme, and so on to achieve a minimum of 93% code coverage with all primary logic being fully exercised to give us full confidence that we are shipping a product that works.
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