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Now Hiring





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Jobs

Open Positions


Ready to join the squad? Check out our open positions and apply for the one that best matches your skill set.

Software Front-end Engineer (React.js)

Help.com is seeking a Frontend React.js Engineer with at least 3 years experience working with frontend JavaScript development. If you enjoy solving usability challenges, translating wireframes and designs into clean code, and appreciate giving constructive feedback, this could be the position for you.

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Software Engineer (Backend – Node.js)

Help.com is looking for a highly skilled backend developer who specializes in Node.js and JavaScript. Our Node.js Backend Engineer will help us build out our API-driven microservices architecture while simultaneously adapting to the ongoing changes and directional shifts of a startup. Having three or more years experience developing modern stacks, frameworks, and/or technologies will set you apart from the rest.

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Senior Software Engineer (Backend – Node.js)

Node.js experts with a minimum of 10 years professional experience developing modern stacks and technologies are encouraged to apply to our Senior Software Engineer position. The ideal candidate is not only active in the open source community, but is deeply familiar with JavaScript, has API design experience, and displays a strong understanding of systems involving real-time interactions.

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Site Reliability Engineer (SRE)

Are you on a quest to obsessively learn, experiment, and provide powerful infrastructure solutions? As a Site Reliability Engineer, you’ll be partnered with Help.com’s infrastructure team. SREs work side by side with the CTO, developers, and fellow SREs to build, maintain, scale, and monitor the Help.com platform.

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React Native Mobile Developer

Are you React Native expert who loves coding gorgeous, user-friendly interfaces from mockup designs and wire-framing? If so, Help.com is looking for you. Our React Native Mobile Developer position not only requires passion for UX design but extensive experience with React/React Native and at least 3 years with frontend JavaScript development.

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UX Product Designer

Are you the kind of person that’s always analyzing the user experience? Do you enjoy conducting user-based research, interpreting data, and bringing everything together to create satisfying sitemaps and positive customer journeys? If this sounds like your speed, then you could be Help.com’s next UX Product Designer.

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Technical Product Owner

We’re looking for our next visionary. As Technical Product Owner, you should be a stellar communicator who can help build roadmaps that will take our team and software to the next level. Product Owners will own and groom backlogs, document new feature implementations, and collaborate with all levels of the organization.

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Quality Assurance Engineer

If you like finding bugs, automating tests, writing JavaScript, and have a strong attention to detail, this position might be right for you. At Help.com, our Quality Assurance positions require 2 years of experience. With an expert QA on board, we’d like to harness your knowledge in areas such as JavaScript, automated testing, Selenium, and cross-browser testing.

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Meet the Team

We are an Agile/SCRUM-led company composed of backend and frontend developers, QA, DevOps, UX product designers, product owners, and more. Learn more about the people at Help.com


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About the Platform

We’re proud to tell you about our 93% or higher test coverage. Deployed in the Google Cloud and developed via microservices, our code is highly functional and won’t leave you cleaning up someone else’s mess

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I can’t remember a single conversation where I envisioned someone’s head on fire while they were talking!


Pat, DevOps
Pat, DevOps

In my years of experience, this is the best, most talented, easiest to work with team I’ve found. The company really cares about its employees, and it shows!


Darin, Backend Developer
Darin, Backend Developer

…..But I think the thing that I like the most has been the unwillingness to take shortcuts.


Eric S, Backend Developer
Eric S, Backend Developer

We set high standards for ourselves to make Help.com the kind of company we want to work at: we sit down to lunch together, we don’t bullshit each other, and we all learn from each other.


Eric H, Frontend Developer
Eric H, Frontend Developer

I have never worked with a more friendly, open minded, skilled, or knowledgeable group of people than I have since coming to work at Help.com


Chris, Technical Product Owner
Chris, Technical Product Owner

Help.com is located at 11000 Metric Blvd, Austin, TX 78758.

Perks & Benefits


All work and no play makes our staff dull and grumpy. That’s why we encourage our team to take advantage of all the perks that Help.com has to offer. Enjoy the benefits of working with a flexible startup that understands you and your needs.

Interested in Help.com?